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Quality Auditor

at The College Board | Reston Office (Reston, VA) | View all jobs

The College Board, the national educational organization, is conducting a search for a Quality Auditor for our IT department. This position is based in our Reston, Virginia office.

Named by Fast Company as one of the most innovative education companies, the College Board is a mission-focused organization. This job requires a strong focus on improving educational opportunities and outcomes, particularly for disadvantaged students, in the context of a competitive business environment.

The  Quality  Auditor  is  a  key  contributor  of the  Quality  Assurance  team  within  the  Operations  Quality  organization.  This  position  is  responsible for performing  hands-on quality  engineering  work  and  leading  collaborative  team  efforts  designed  to  develop, strengthen,  and  improve  the  quality  of  College  Board  vendor  processes  and  infrastructure. The  Senior Quality  Engineer  supports  multiple  outsourced  vendors that  are  engaged  in  the  Operations  functions  of  Publications,  Logistics,  Test  Registration,  Test  Administration,  Scoring,  and  Score  Reporting  across  multiple  College  Board  programs. 

The  Quality  Auditor  works  to  develop  the  ongoing  maturity of  the  Vendor  Quality Program,  provides  guidance  internally  and  within  the  vendor  base  to  promote  Vendor  Quality  initiatives,  and  works  to  ensure  appropriate  quality  controls,  risk  mitigation mechanisms,  and  continuous  improvement  programs  are  in  place.  The  Quality Auditor leads  the  technical  process  assessment  and  auditing  of  vendor  processes,  identifies  areas  of  opportunity  for  quality  improvement  and  manages  and  leads  quality  investigations  and  analyses. The  Quality Auditor shares knowledge  of  vendor processes  and  quality  tools  and  methodologies  in  order  to  foster  a  quality  mindset  within  the  Operations  organization  and  the  vendor  base.   

The Quality Auditor  partners  with  College  Board  business  process  owners  and  works  with  vendors  to  establish  quality  structure,  requirements and  deliverables  for  new  projects.  In  addition,  this  role  seeks  to  optimize  vendor  relationships  by  installing progressive  quality  initiatives  to  ensure  that  College  Board  and  vendors  are  working  collaboratively  to  maximize  collective  quality  impact.    

What you’ll do

  • Support continued  development  and  implementation  of  vendor  QMS  Identify  and  develop  necessary  updates  to  requirements  with  stakeholders  and  communicate,  plan,  and  implement  with  vendors. Measure  and  display  vendor  QMS maturity,  and  contribute  to  College  Board  Operations  QMS  maturity  measurements.
  • Develop and  maintain  assessment  schedule,  perform  assessments  as  business  needs dictate,  write  and  issue  assessment  reports  and  findings,  and  manage  vendor  activities  surrounding  remediation  of  assessment  observations  and findings.Engage  Business  Process  Owners,  quality  team  members,  and  vendors  in  assessment  program,  both  for  planned assessments  and  during ad hoc investigations.
  • Develop meaningful  success  metrics  and  robust  scorecards  for display  and  communication  of  Apply  results  of  assessments toward  quality  improvement  efforts  at  vendors  and  within  College  Board.
  • Support efforts  to  ensure  that  new  and  modified  vendor  processes  are  engineered  with  quality  in  Define,  approve,  and  enable  the  implementation  of  quality  requirements,  quality  plans,  and  quality  check  points  to  ensure  adequacy  of  controls 
  • and resulting  Work  with  vendors  to  develop  and  implement  plans  for designing  and  implementing  processes  for  new  and  modified  College  Board  programs  and  projects,  and  communicate  vendors’progress  and  success  to  College  Board  stakeholders. 
  • Develop and  maintain  a  working  knowledge  of  vendor  Determine  requirements  and  apply  knowledge  of  processes  across  vendors and  College  Board programs  to  ensure  universal  best  practices.    Update  College  Board  regarding  vendor  improvements  and  quality  achievements. 
  • Develop, implement,  and  manage  joint  quality  review  forums  with  vendors,  ensuring  analysis  of  appropriate  indicators  and resulting  in  meaningful  improvement   
  • For new  product  development  and  new  projects  take  lead  for  vendor  quality  activities  and  develop  Vendor  Quality  Plan  to  detail  quality  requirements,  deliverables,  processes  and     
  • Travel to  vendors’locations  to  ensure  appropriate  quality  deployment  and     

About you

  • B.S. Degree  in  an  appropriate  engineering  or  operations  field 
  • Appropriate quality  certifications  preferred  (Certified  Auditor,  ASQ  CQA,  ASQ  CQE,  Six  Sigma  Green/Black  Belt,  ) 
  • 7+ years process  and  quality  engineering  experience 
  • Experience using  multiple  quality  improvement  methodologies,  tools,  and  techniques  to  drive  significant  change  and  improvement 
  • Experience developing  and  analyzing  quality  performance  metrics 
  • Quality Management  System  implementation  knowledge  and  experience,  such  as ISO 
  • Experience in  corrective  action  program,  root  cause  analysis  and  basic  statistics 
  • Experience in  vendor  quality  management  techniques 

More about you

  • Highly collaborative  individual  with  ability  to  influence  others and  build  strong  professional  relationships 
  • Excellent communication  (writing,  speaking,  presentation) 
  • Strong process  perspective  and  continuous  improvement  mindset 
  • Strong analytical  thinking  and  structured,  creative  problem  solving  ability 
  • Ability to  manage  relationships  with  multiple  levels  of  management 
  • Excellent group/  cross-functional  team  facilitation  skills
  • Strong knowledge  of  multiple  Quality  improvement  methodologies and  tools 
  • Flexibility and  desire  to  quickly  adapt  to  new  methods,  situations,  and  various  requirements 
  • Strong interpersonal  skills 
  • Computer literacy,  including  Microsoft  Office  applications  and  statistical  software 
  • Solid organizational,  time  &  task  management  skills 
  • Ability to  effectively  handle  multiple  situations  simultaneously 
  • Ability to  work  independently  and  as  part  of  a  team 
  • Ability to  travel  frequently  and  at  a  short  notice  (50%)   
  • Experience in  a  high-volume  data  and  transaction  intensive  processing  operation 

Benefits

We offer our employees an outstanding benefits package, which includes 4 weeks of paid time off, a generous retirement savings plan, health and pet insurance, tuition reimbursement and ongoing professional development and training.

 
Mission

The College Board’s mission is to connect students to college success and opportunity. We are a not-for-profit membership organization committed to excellence and equity in education. Among our best-known products are the SAT®, PSAT/NMSQT®, and Advanced Placement Program®. The College Board is committed to diversity in the workplace and is an Equal Opportunity Employer. The College Board participates in E-Verify, a service of DHS and SSA, where required. Please understand that only qualified applicants will be contacted.